FAQ’s
Where is Drawdeck based?
Drawdeck is based in Dubai, United Arab Emirates. All of our products are printed and packed in our Dubai premises.
Drawdeck is based in Dubai, United Arab Emirates. All of our products are printed and packed in our Dubai premises.
I’m an artist, how can I sell my designs on Drawdeck?
Selling your designs on Drawdeck is simple. Head over to the artist sign up page and fill out the necessary details to get started. You will need to provide us with links to your portfolio so we can see your work. We will then review it and get back to you with next steps.
Selling your designs on Drawdeck is simple. Head over to the artist sign up page and fill out the necessary details to get started. You will need to provide us with links to your portfolio so we can see your work. We will then review it and get back to you with next steps.
Does the artist get paid when you sell their designs?
Of course! Every sale directly supports the artist behind the design. Before we do anything we run our artists through our pricing structure. At the end of every month we pay our artists depending on how many sales they have made.
Of course! Every sale directly supports the artist behind the design. Before we do anything we run our artists through our pricing structure. At the end of every month we pay our artists depending on how many sales they have made.
How long will it take to ship my items?
It depends on what you have ordered. All of our products are individually made once you have placed an order. Some products can take up to 10 workings days.
It depends on what you have ordered. All of our products are individually made once you have placed an order. Some products can take up to 10 workings days.
How are the products delivered?
All of our products are securely packaged in our Dubai premises and then handed over to our shipping partner, Fetchr. Once they have your order ready for delivery they will be in touch via the contact number you supplied us when you made your purchase. You can then pick suitable delivery times via their APP or talk directly to a customer representative.
All of our products are securely packaged in our Dubai premises and then handed over to our shipping partner, Fetchr. Once they have your order ready for delivery they will be in touch via the contact number you supplied us when you made your purchase. You can then pick suitable delivery times via their APP or talk directly to a customer representative.
My order has arrived but it’s wrong or damaged, what should I do?
If your package didn’t arrive safe, sound, and in perfect condition please don’t worry. Send an email to our lovely customer service team at hello@drawdeck.com and reference your order number. We’ll get back to you ASAP and resolve the issue!
If your package didn’t arrive safe, sound, and in perfect condition please don’t worry. Send an email to our lovely customer service team at hello@drawdeck.com and reference your order number. We’ll get back to you ASAP and resolve the issue!