FAQ’s
Frequently asked Questions
Where is Drawdeck based?
Drawdeck is based in Dubai, United Arab Emirates. All of our products are printed and packed in our Dubai premises.
I’m an artist, how can I sell my designs on Drawdeck?
Selling your designs on Drawdeck is simple. Head over to the artist sign up page and fill out the necessary details to get started. You will need to provide us with links to your portfolio so we can see your work. We will then review it and get back to you with next steps.
Does the artist get paid when you sell their designs?
Of course! Every sale directly supports the artist behind the design. Before we do anything we run our artists through our pricing structure. At the end of every month we pay our artists depending on how many sales they have made.
How long will it take to ship my items?
It depends on what you have ordered. All of our products are individually made once you have placed an order. Some products can take up to 10 workings days.
How are the products delivered?
All of our products are securely packaged in our Dubai premises and then handed over to our shipping partner, Fetchr. Once they have your order ready for delivery they will be in touch via the contact number you supplied us when you made your purchase. You can then pick suitable delivery times via their APP or talk directly to a customer representative.
My order has arrived but it’s wrong or damaged, what should I do?
If your package didn’t arrive safe, sound, and in perfect condition please don’t worry. Send an email to our lovely customer service team at hello@drawdeck.com and reference your order number. We’ll get back to you ASAP and resolve the issue!
My order still hasn’t arrived, what should I do?
Depending on which product you have ordered, delivery can take up to 10 working days. If your order still hasn’t arrived after this time then please contact hello@drawdeck.com and reference your order number.
Can I cancel, change or add to my order?
As long as your order hasn’t been dispatched we should be able to help you. Email hello@drawdeck.com and we’ll get back to you ASAP.
Can I return my items?
If you’re not happy with what you’ve ordered, it’s ok! You have 14 days from when you received the order to return it. Email hello@drawdeck.com and we’ll sort it out! Refer to our Terms & Conditions for more details.
Can I buy art prints in different sizes to the site?
Yes, just drop us an email at hello@drawdeck.com and provide us with the items you wish to buy with the preferred sizes.
Can I buy items in bulk or speak to someone about bespoke orders?
Yes you can…more the merrier! You can email our team at hello@drawdeck.com for bulk orders or bespoke jobs from residential to commercial outlets.
I have my own things to print…can you help?
We certainly can. Our sister company Draft, Design & Print handles all sorts of printing requests. Drop them an email at hello@draftdp.com …they are just as friendly as us!
