| Drawdeck

FAQ’s

Frequently asked Questions

Where is Drawdeck based?

Drawdeck HQ is based in Dubai, United Arab Emirates. However we now have a fulfillment center in Australia. All of our products are printed and packed in either our Dubai or Brisbane premises.

I’m an artist, how can I sell my designs on Drawdeck?

Selling your designs on Drawdeck is simple. Just email hello@drawdeck.com and provide us with links to your portfolio so we can see your work. We will then review it and get back to you with next steps.

Does the artist get paid when you sell their designs?

Of course! Every sale directly supports the artist behind the design. Before we do anything we run our artists through our pricing structure. At the end of every month we pay our artists depending on how many sales they have made.

How long will it take to ship my items?

Typically all orders take between 5-7 working days. However we always try our best to deliver before this timeframe.

How are the products delivered?

All of our products are securely packaged in either our Dubai or Brisbane premises and then handed over to our shipping partners. Once they have your order ready for delivery they will be in touch via the contact number you supplied us when you made your purchase. You can then pick suitable delivery times or talk directly to a customer representative.

My order has arrived but it’s wrong or damaged, what should I do?

If your package didn’t arrive safe, sound, and in perfect condition please don’t worry. Send an email to our lovely customer service team at hello@drawdeck.com and reference your order number. We’ll get back to you ASAP and resolve the issue!